Executive Summary
Analytical and results-oriented professional with hands-on experience encouraging process improvement
and utilizing agile methodology. Demonstrates excellent communication, supported by 5+ years in customer-driven roles and equipped with a deep affinity to learn new things.
Professional Experience
Brevo
Customer Experience Specialist
Job Responsbilities
- Tested, configured, and provided effective solutions for technical issues related to API, DNS, and security, contributing to the overall stability and functionality of client systems.
- Authored and published 10+ sections of technical documentation, standardizing department-wide troubleshoot strategies and enhancing knowledge sharing within the team.
- Incorporated Javascript and HTML to architect a website featuring test-driven scenarios, replicating client issues for practical training purposes. This initiative provided cohorts with hands-on experience to gain proficiency in client-related REST API events.
- Employed monitoring tools including Sift, Datadog, and Ehawk to investigate and analyze over 300 potential fraudulent senders on a monthly basis, identifying and mitigating malicious behavioral patterns.
- Utilized a multifaceted approach incorporating factors such as IP addresses, device fingerprints, and DNSBL databases to conduct thorough risk assessments on client accounts.
University of Washington – School of Engineering & Technology
Project Management Teaching Assistant
Job Responsbilities
- Helped instruct lessons on project management and agile development
- Configured virtual learning framework for 45 student
- Troubleshot Canvas backend and curated class assessments
Educational Qualifications
| Qualification |
School |
GPA |
Year |
| Bachelors of Science - Information Technology |
University of Washington - Tacoma |
3.78 |
2020 |
| Notable Courses |
| Analysis & Design |
| Information Assurance & Cybersecurity |
| System Administration |
Technical Skills
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Operating Systems and Platforms: AWS, Linux, Windows, Mac
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Application Software: JIRA, Zendesk, Datadog, Docker, GIT, Postman, Office 365
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Programming Skills: Python, SQL, Bash, Javascript
Certifications / Awards:
- CompTIA Security+
- AWS Cloud Practitioner Certification
Personal Information:
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A young, determined and efficient person. I believe in effective communication and make it a goal to remain curious in all that I do.
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Languages Known: English and Spanish
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Hobbies: I love reading self-help books, soccer, cooking, dancing and getting culture shock.
Other Information
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Area of Interest: Cybersecurity, Cloud Computing, Programming, Start-ups, Technical Support, Technical Analysis and Data
Declaration
I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief.